Welcome to MERKUR Customer Care

At MERKUR, we aim to provide our customers with the very best in venue experience.

Here you can find options to give us your feedback, recognise excellent service from our team, and find help if anything has affected your experience or enjoyment of our venues as we appreciate that sometimes things may not meet our high standards.

If the information provided doesn’t answer your query, you can continue to provide us with the information and one of our team will contact you to assist in resolving your issue.

We aim to acknowledge your request immediately and contact you within 7 days.